Soap Hand Car Wash, LLC, doing business as SOAP Hand Car Wash ("we", "us"), operates this website for our hand car wash locations in Houston, Texas. We keep things simple: we do not sell your information, we do not run online booking or customer accounts, and the only personal details we collect are the ones you choose to send us.
Information you send us
When you use the contact form we receive the name, email address, phone number, message and preferred location you enter. The form is delivered to us by email through Resend, an email delivery service, and is protected against automated spam by Cloudflare Turnstile, which may process your IP address and browser details to confirm you are a person. We use what you send only to reply to you and to serve you at our locations. We keep it as long as we need to handle your request and our records.
Our marketing partner, Social Habit Marketing, receives copies of contact form submissions so they can help us respond. They act on our behalf and do not use your details for their own purposes.
Text messages (SMS)
If you ask for a promo code on our Promos and Codes page, we collect your mobile number and a record of your consent (the date, time and form you used) and send you the code you asked for. We send marketing texts, such as occasional SOAP Hand Car Wash offers, only if you check the separate optional offers box on that page or the optional texting box on the contact form. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Program details are in our Terms.
Our marketing partner, Social Habit Marketing, sends these texts for us and stores your number and consent record on our behalf. They do not use your number for any other purpose.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and message delivery, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information collected automatically
Like most websites, we use a small number of third party tools to understand how the site is used and how our advertising performs. Each may set cookies or use similar technologies in your browser.
- Google Tag Manager and Google Analytics. Used to load our measurement tools and to report anonymous usage statistics such as which pages are visited and from where. Google's practices are described at policies.google.com/privacy. You can opt out with the Google Analytics opt-out browser add-on.
- Microsoft Clarity. Records how visitors interact with pages (clicks, scrolling, mouse movement) as session replays and heatmaps so we can improve the site. Text you type into the contact form is masked. Microsoft's practices are described in the Microsoft Privacy Statement.
- Meta Pixel. Measures whether our Facebook and Instagram advertising brings people to the site, and may be used to show you relevant ads on those platforms. Meta's practices are described at facebook.com/privacy/policy. You can adjust ad preferences in your Facebook or Instagram settings.
These tools load after you first interact with the page, or a few seconds after it opens. Blocking third party scripts or cookies in your browser will stop them without affecting the rest of the site.
We sometimes compare two versions of a page to see which one helps visitors more. When we do, our site sets its own cookies holding a random visitor number and the version you were shown, so you see the same version on every visit, and records which pages you view, how long you spend on the site, and whether you call, ask for directions or send a form. These cookies contain no name, phone number or email address.
Information stored in your browser
The site stores a few small preferences on your own device so it works better on return visits: the vehicle size you last selected on the pricing table, whether you closed today's special offer popup, and, if you tap "Find the nearest to me" and allow location access, which of our locations is closest to you. Your location is used only in your browser to pick a store and is never sent to us. Clearing your browser storage removes all of these.
Links to other sites
Address links open Google Maps or Apple Maps, and social icons open Instagram and Facebook. Those services have their own privacy policies.
Children
This website is intended for adults. We do not knowingly collect information from children under 13.
Your choices and rights
You may ask us to see, correct or delete the information you have sent us at any time. Texas residents may also have rights under the Texas Data Privacy and Security Act. To make a request, email us at jose@soaphand.com or use the contact form, and we will respond as soon as we reasonably can.
Changes
If we change how this site handles information, we will update this page and the effective date above.